Bridging the gap between strategy and execution

Hey, I’m Lakhi.

I've spent well over a decade in partnerships and operations in product teams, working everywhere from scrappy start-ups to large organisations. And what did I learn? In every circumstance, the magic happens when you balance commercial acumen, data-driven decisions, context, and real empathy for the people in your teams and customers. That's what drives results every time, and that's what fires me up.

In Partnerships, you really get to be the mini-CEO of your world. I’m energised by that accountability and drive and will always carry that with me. I have been incredibly lucky to have learned from the exceptional leaders and colleagues I've worked with, especially those who introduced pragmatism and ideologies of product thinking and Working Backwards early, but also those that lead with heart.

Now I bring that together at the place I thrive and love to own - the gap between what gets committed to and what actually ships. Strategy to execution. I also know that the best outcomes happen when teams actually enjoy building and solving together and I like to show up to play my part in creating great team cultures.

A lifelong learner, I'm deepening my skills in data, automation, and agentic workflows as we unlock this new AI-driven world, learning to DJ, (which is going shockingly), while staying grounded on the beautiful Isle of Wight, with my husband Nick, our son Oliver, and our really, very vocal cat, Chunky.

Strategy to execution

Product operations Program management Process design Workflow automation Special project leader

Commercial and data

Strategic partnerships Commercial strategy Market insights Business intelligence Win / loss analysis

People and teams

Cross-functional collaboration Change management Negotiation and influence Conflict resolution

Thinking and delivery

Critical thinking Prioritisation Adaptability Problem solving

AI and automation

Prompt engineering AI agent building AI governance AI readiness strategy

Tools and platforms

Power BI Excel Notion Asana Salesforce Jira

Currently,

Senior Content Operations Manager - Product Operations

I've moved between partnerships and operations at Cornerstone, and honestly, the two feed each other. I led the strategy and communications behind a company-wide partner recontracting programme, then spent time building out Content Product Operations — the connective layer between what gets planned and what actually gets delivered.
Along the way I've owned a full platform migration for our largest content partner base, designed operating models and systems from scratch, and more recently led a new service into the market as well as working on some really exciting product developments.
Whatever the title, the thread's the same: understand what the partner or the business actually needs, then build something that makes it easier to deliver. Lately that's meant using AI agents to operationalise the work itself, and being fairly ruthless about taking myself out of the loop wherever I can, to take on the next challenge.
At Packt, I developed partner strategy through market research and trend analysis, with revenue impact showing up within six months of launch.
I also built a Partner Relationship Management tool in ClickUp from scratch, which became the backbone of a New Partner Initiative that drove 200% growth and took us into two new industry and global markets. Along the way I ran end-user research across stakeholder groups to figure out what was actually slowing revenue down — and regularly used Amazon's 6-pager methodology and Good Strategy, Bad Strategy frameworks to bring leadership clean, structured decisions rather than a wall of slides.
At Dojo, I managed a 60-partner portfolio and consistently hit 120–200% of revenue targets, largely by building referral relationships that did a lot of the heavy lifting on their own.
I built account plans and partner strategies tailored to each relationship rather than a one-size-fits-all playbook — which is what led to joint propositions and real market share gains, not just activity for its own sake. I also set up structured business reviews and feedback loops connecting partners, product, and customer success, so nobody was hearing about a problem for the first time in a review meeting.
When Dojo itself launched, I ran the enablement across my partner portfolio, which helped adoption move as fast as it did.

Testimonials

“What stands out most about Lakhi is her reliability and collaborative mindset. She works seamlessly across teams, keeps stakeholders aligned, and ensures initiatives move forward efficiently. Her attention to detail and commitment to quality make her a trusted partner to work with.”

May Huffer - Strategic Partnerships | Cornerstone
"Her strategies have led to dramatic increases in learner engagement, boosting learner success and driving substantial revenue growth for our products."
Jamie Jones, Operations Leader | Cornerstone
"She excels in managing stakeholder relationships, evangelizing data-driven decisions, and streamlining processes."
Ellanor Jordan, Product Manager | Cornerstone
“An outstanding team mate, leader and pure professional. Lakhi has incredible insight, an inquisitive mind and a hunger for getting stuff done. Data driven whilst applying heart and lateral thinking to all she does.”
Andrea Sennett, Director of Partnerships | Docebo
"She is focused, dedicated and ambitious - she is always eager to learn new things to push herself and to keep up to speed within the industry.
Kavita Johal, Senior Customer Success Manager
“Lakhi is personable, a great listener and a real team player and will be a real catch to any discerning organisation.”
Peter McManus, VP Global Partnerships | ACRELEC
“She picked up the role very quickly and it wasn't long until she started to make an immediate impact with what was previously a stagnant portfolio of partners.”
Patrick Ashton, Partnerships Director | Worldpay
“As a project and people manager, Lakhi's positive attitude and energy is infectious. Managing multiple stakeholders both internally and externally, she always has the big picture vision and strategy in place, backed up by the attention to detail and drive to make things happen.”
James Cronin, Employee Engagement Consultant | FIFA
"Lakhi's positive energy and can-do attitude helped to make every task we worked on together easy and fun."
Greg Wild, Senior Product Manager | Contentsquare

My values

Genuine connection.

To people, to the market, to customers, to teams, and the company's values and mission.
Integrity over optics.

Making decisions based on what's right, not just what's convenient.
Simplicity and clarity.

Remove unnecessary complexity, communicate straightforwardly, and focus on what actually matters.
No B.S.

Leave the games to politicians, and focus on doing really good work.
Data is King, Context is Queen.

Our opinions, whilst interesting, are irrelevant.
Progress over pride.

Check egos, listen to feedback, and focus on finding the best answer.